Ocwen Frequently Asked Questions (FAQs)
The company that you make your monthly payment to is your mortgage servicer. A mortgage servicer administers mortgage loans, including collecting and recording payments from borrowers. A servicer also handles loan defaults and foreclosures, and may offer programs to avoid foreclosure and to help homeowners who are behind on their payments.
You can find out whether Ocwen services your mortgage by calling Ocwen at 1-800-337-6695 or emailing ConsumerRelief@Ocwen.com.
This settlement involves Ocwen and two companies that Ocwen recently bought: Litton Loan Servicing LP (Litton) and Homeward Residential Holdings LLC (previously known as American Home Mortgage Servicing, Inc. or AHMSI). If your loan was serviced by Ocwen, Litton, or Homeward and you lost your home to foreclosure between January 1, 2009 and December 31, 2012, and you meet other criteria, the settlement administrator will mail you a Notice Letter and Claim Form. If you are eligible for money from this settlement, you will not have to release any legal claims you may have against your servicer and you will be free to file your own lawsuit in court.
For loan modification options, you may be contacted directly by Ocwen. You may also contact Ocwen to learn more about specific loan modification programs and find out if you will be impacted by this settlement. You may reach Ocwen at 1-800-337-6695 or ConsumerRelief@Ocwen.com.
This is an action that addresses Ocwen’s servicing of loans, including the handling of foreclosures and requests from borrowers for help in avoiding foreclosure, and will result in Ocwen providing substantial relief to consumers. One of the main problems was the practice known as “robo-signing,” where companies submitted foreclosure documents that were not properly reviewed or notarized. This action also focused on Ocwen’s failure to honor in-process loan modifications agreed to by prior servicers when Ocwen bought loans or servicing rights from other servicers.
This action, brought by the federal Consumer Financial Protection Bureau (CFPB) and state attorneys general, will require Ocwen to pay foreclosed-upon consumers $125 million, and provide $2 billion worth of principal reductions to homeowners at risk of foreclosure to help them keep their homes.
This settlement will also require Ocwen to follow the standards for servicing loans that will better protect borrowers who are behind on their payments or in foreclosure. Many of these standards are the same as those in the 2012 National Mortgage Settlement by the state attorneys general and federal government with the five largest mortgage banks.
If the court approves the settlement, Ocwen will be subject to a federal court order enforceable by a federal judge. The CFPB and state attorneys general will be able to sue Ocwen if it does not follow the settlement’s terms. In addition, a special independent monitor will oversee the settlement and require Ocwen’s compliance, which will provide an extra layer of oversight of Ocwen’s servicing practices. Finally, there will be a monitoring committee made up of the state attorneys general, the CFPB, and state financial regulators.
Yes. The Multi-State Mortgage Committee of state financial regulators conducted thorough examinations of Ocwen, Litton, and Homeward in the spring of 2012. The state financial regulators then partnered with the state attorneys general, who had just successfully completed the 2012 National Mortgage Settlement with the five largest banks, and the CFPB, which was handling an investigation of Ocwen that was referred to it by the Federal Trade Commission, to bring this action.
We believe that Ocwen was engaged in practices that harmed consumers, including:
- failing to timely and accurately apply borrowers’ payments and failing to maintain accurate account statements;
- charging unauthorized fees for default-related services;
- providing false or misleading information to borrowers regarding loans that have been transferred from other servicers;
- failing to provide accurate and timely information to borrowers who sought information for help in avoiding foreclosure;
- misrepresenting to borrowers that loss mitigation programs would provide relief from foreclosure;
- improperly denying loan modification relief to eligible borrowers;
- providing false or misleading reasons for denial of loan modifications;
- for transferred loans, failing to honor in-process trial modifications agreed to by prior servicers; and
- robo-signing affidavits in foreclosure proceedings.
We believe that Ocwen violated federal and state laws against unfair and deceptive practices. Ocwen’s unlawful conduct hurt consumers who have had home loans serviced by Ocwen, Litton, and Homeward. For example, Ocwen made consumers pay improper fees and charges, caused unreasonable delays and expenses when consumers asked for help to avoid foreclosure, and wrongly refused to give consumers loan modifications that could have helped those consumers stay in their homes.
Yes. The settlement administrator will mail Notice Letters and Claim Forms to borrowers who lost their home due to foreclosure between January 1, 2009 and December 31, 2012 if their loans were serviced by Ocwen, Homeward, or Litton and if they meet other criteria. Borrowers who receive payments will not have to release any legal claims and will be free to file their own lawsuits in court.
You are eligible if all the following are true:
- Your home was foreclosed between January 1, 2009 and December 31, 2012.
- At the time of foreclosure, the loan was serviced by Ocwen, Homeward, or Litton.
- You made at least three payments on the loan.
- You lived or intended to live in the property as your principal place of residence at the time of the origination of the loan.
- The property was a one-to-four unit residential property.
- The unpaid principal balance of the first-lien loan did not exceed $729,750 for a one-unit property, $934,200 for a two-unit property; $1,129,250 for a three-unit property; or $1,403,400 for a four-unit property.
- You make a valid claim.
The amount of money that each consumer gets depends on how many consumers make an approved claim for payment. The money will be divided equally among those consumers.
Ocwen has already begun the foreclosure process on my home. Will the settlement stop the foreclosure?
No. The settlement does not order Ocwen stop all foreclosures. However, you may be eligible for a loan modification, and there are important limitations on what foreclosure actions Ocwen can take while you are pursuing a loan modification. For example, if you complete an application for a loan modification, Ocwen cannot proceed with a foreclosure until it has fully reviewed your application. You may contact Ocwen about potential loan modification options at 1-800-337-6695 or ConsumerRelief@Ocwen.com.
I lost my home to foreclosure between January 1, 2009 and December 31, 2012. How do I provide my current contact information to the settlement administrator?
California residents can contact the Public Inquiry Unit of the California Attorney General’s Office by submitting an Online Complaint Form or by sending a letter to:
Office of the Attorney General
Public Inquiry Unit
P.O. Box 944255
Sacramento, CA 94244-2550
Only borrowers who are delinquent on their payments or at imminent risk of foreclosure and who owe more than their homes are worth are eligible for the settlement. For loan modification options, you may be contacted directly by Ocwen.
You may also contact Ocwen yourself to obtain more information about your options. You may reach Ocwen at 1-800-337-6695 or ConsumerRelief@Ocwen.com.
What if I owe more than my house is worth and I have missed at least one payment on my mortgage – is Ocwen required to modify my loan?
No, Ocwen is not required to modify any particular loan. Although the settlement generally orders Ocwen to give a total of $2 billion in principal reductions to borrowers who qualify, it does not dictate which consumers get this relief. In other words, any particular consumer does not have a “right” to a loan modification under this settlement. You may contact Ocwen about potential loan modification options at 1-800-337-6695 or ConsumerRelief@Ocwen.com.
No, the settlement money is coming from Ocwen only and will not be paid by taxpayers.
No. The federal and state agencies that negotiated this settlement are not getting any money. All of the money is going to consumers.
Whether you owe taxes on your payments depends on your individual circumstances. Please check with your tax advisor for any tax questions.
Ocwen has agreed to major reforms in how it treats borrowers facing foreclosure. For example, Ocwen must be able to give borrowers all of their loan documents so they can make sure any potential foreclosure is legal; Ocwen must give borrowers every available opportunity to first modify their loan before facing foreclosure; Ocwen will be required to have an appropriate number of well-trained staff members to promptly respond to the needs of distressed borrowers; and Ocwen will provide each borrower a reliable single point of contact so they have access to a person who can give them information throughout the process.
In addition, for loans that were transferred to Ocwen from another servicer, Ocwen must determine the status of in-process loss mitigation requests within 60 days of transfer to Ocwen. Ocwen cannot start or continue any foreclosure proceeding until that is done.
Finally, Ocwen must make its employees available to consumers in a timely fashion and must make sure that consumers can get help in avoiding foreclosure in other ways, such as through homeownership events, public workshops, and non-profit housing counselors.
Yes. Ocwen must comply with the mortgage servicing rules, which are set to go into effect in January 2014. Ocwen will also be required to comply with the servicing standards in this settlement.
The release of claims relinquishes particular state and federal claims on issues addressed by the settlement. The release is narrow and is limited to mortgage servicing claims. The CFPB and the states are not immunizing any individuals or institutions from criminal prosecution or other non-servicing claims, such as securities-related cases.
The agreement does not affect any individual’s rights. You may still sue Ocwen, or be a part of a class action. Any recovery you may get in a future individual or class action, however, is likely to be reduced by any payments you receive through this settlement.
This settlement has been filed in federal court, and if approved by the court, it will be backed by a federal court order. State attorneys general may also enforce this order in state court. State attorneys general and the CFPB could seek penalties if Ocwen does not follow the settlement terms. The Department of Business Oversight and other state financial regulators have also entered into an agreement with Ocwen and can enforce that agreement.
The settlement also includes an independent monitor. The monitor, who will work from a strict set of objective measuring standards, will oversee the carrying out of this agreement and will report to the states and the CFPB on Ocwen’s compliance. This will provide another layer of oversight over Ocwen. Finally, there will be a monitoring committee made up of state attorneys general, the CFPB, and state financial regulators, which will work closely with the independent monitor.