Notices of Nonprofit Hospital Transactions - Archive

Notice of Proposed Change to the Attorney General's Conditions re: the Sale of Mission Community Hospital

The Attorney General's Decision denying Mission Community Hospital’s request to modify the charity care condition issued on November 30, 2016.

The Mission Community Hospital’s Request for Amendment of Condition XI Report, pdf is now available.

Public Meeting on Mission Community Hospital’s Request for Modification of Condition XI.

The California Attorney General will conduct a public meeting on Wednesday, October 26, 2016, beginning at 11:00 a.m., at Mission Community Hospital Medical Office Building, Suite 208 (Second Floor) located at 14860 Roscoe Blvd., Panorama City, CA, 91402. The purpose of the public meeting is to receive comments on Mission Community Hospital’s request to modify Condition XI of the Attorney General's Decision. The request seeks a reduction of Mission Community Hospital's obligation to provide a certain level of charity care under Condition XI based upon the impact of the implementation of the 2010 Federal Patient Protection and Affordable Care Act. A copy of the Attorney General’s Decision dated September 22, 2010 and Mission Community Hospital’s request for modification dated July 21, 2016 is posted on the Attorney General’s website at http://www.oag.ca.gov/charities/nonprofithosp . Prior to the public meeting, a copy of the Attorney General’s health care expert’s report on the request for modification will be posted on the Attorney General’s web site at http://www.oag.ca.gov/charities/nonprofithosp . A copy of all three documents is also available for public inspection in the Administration Office at Mission Community Hospital, located at 14850 Roscoe Blvd., Panorama City, CA 91402.

Persons wishing to present their views orally at the public meeting may do so by submitting a sign-up sheet available at the public meeting, sending an email to Wendi.Horwitz@doj.ca.gov by October 25, 2016, or calling (213) 897-2178 by October 25, 2016. Any individual with a disability seeking reasonable accommodations to attend or participate in the meeting or to obtain materials or information on the meeting in an alternative format should contact Wendi A. Horwitz at least five days before the public meeting.

Persons may and are encouraged to present their views in writing to the Department of Justice electronically via email to Wendi.Horwitz@doj.ca.gov, via facsimile at (213) 897-7605, or by mailing a copy to Wendi A. Horwitz, Deputy Attorney General, 300 South Spring Street, Suite 1702, Los Angeles, CA 90013. The deadline for receipt of written comments is by noon on October 28, 2016.

Mission Community Hospital’s Request for Modification of Condition XI

Notice is hereby given that on July 21, 2016 the Attorney General's Office received a request from Mission Community Hospital to modify Condition XI of the Attorney General's Decision. The modification seeks a reduction of Mission Community Hospital’s obligation to provide a certain level of charity care under Condition XI. Mission’s Request to Modify Condition XI, pdf

On September 22, 2010, the Attorney General conditionally approved the proposed sale of Mission Community Hospital, a 145-licensed-bed general acute care hospital, located in Panorama City, California. The buyer was Deanco Healthcare LLC. AG Mission Decision, pdf

Pursuant to Title 11, California Code of Regulations, Section 999.5, subdivision (h)(3), “A public meeting shall be held before the decision is made either at the discretion of the Attorney General or upon the request of any person within 7 days of the public notice.” Persons wishing to request a public meeting must do so by 5:00 p.m. on September 15, 2016. Such a request must be made either by emailing Wendi.Horwitz@doj.ca.gov or by telephoning Deputy Attorney General Wendi A. Horwitz at 213-897-2178. The request must include the requestor’s name and a telephone number at which the requestor can be reached during regular business hours.

Notice of Proposed Change to the Attorney General's Conditions re: the Change of Governance of Downey Regional Medical Center

The Attorney General's Decision, pdf on PIH Health Hospital - Downey’s Request to modify the charity care condition issued on December 7, 2016 is now available.

The PIH Health Hospital-Downey’s Request for Amendment of Condition VII Report, pdf is now available.

Public Meeting on PIH Health Hospital – Downey’s Request For Modification of Condition VII.

The California Attorney General will conduct a public meeting on Tuesday, November 15, 2016, beginning at 9:00 a.m., in Conference Room B at PIH Health Hospital - Downey (formerly known as Downey Regional Medical Center), located at 11500 Brookshire Avenue, Downey, CA 90241. The purpose of the public meeting is to receive comments on PIH Health Hospital – Downey’s request to modify Condition VII of the Attorney General's Decision. The request seeks a reduction of PIH Health Hospital – Downey’s obligation to provide a certain level of charity care under Condition VII based upon the impact of the implementation of the 2010 Federal Patient Protection and Affordable Care Act. A copy of the Attorney General’s Decision dated April 15, 2013 and PIH Health Hospital - Downey’s request for modification dated August 10, 2016 is posted on the Attorney General’s website at http://www.oag.ca.gov/charities/nonprofithosp. Prior to the public meeting, a copy of the Attorney General’s health care expert’s report on the request for modification will be posted on the Attorney General’s web site at http://www.oag.ca.gov/charities/nonprofithosp . A copy of all three documents is also available for public inspection at PIH Health Hospital – Downey’s Administration Department, located at 11500 Brookshire Avenue, Downey, CA 90241.

Persons wishing to present their views orally at the public meeting may do so by submitting a sign-up sheet available at the public meeting, sending an email to Wendi.Horwitz@doj.ca.gov by November 14, 2016, or calling (213) 897-2178 by November 14, 2016. Any individual with a disability seeking reasonable accommodations to attend or participate in the meeting or to obtain materials or information on the meeting in an alternative format should contact Wendi A. Horwitz at least five days before the public meeting.

Persons may and are encouraged to present their views in writing to the Department of Justice electronically via email to Wendi.Horwitz@doj.ca.gov, via facsimile at (213) 897-7605, or by mailing a copy to Wendi A. Horwitz, Deputy Attorney General, 300 South Spring Street, Suite 1702, Los Angeles, CA 90013. The deadline for receipt of written comments is by noon on November 17, 2016.

Downey Regional Medical Center’s Request for Modification of Condition VII

Notice is hereby given that on August 11, 2016 the Attorney General's Office received a request from Downey Regional Medical Center- Hospital, Inc. dba PIH Health Hospital -Downey to modify Condition VII of the Attorney General's Decision. The modification seeks a reduction of PIH Health Hospital –Downey’s obligation to provide a certain level of charity care under Condition VII. Downey’s Request to Modify Condition VII, pdf

On August 15, 2013, the Attorney General conditionally approved the proposed change in governance of Downey Regional Medical Center, a 199-licensed-bed general acute care hospital, located in Downey, California. Downey Regional Medical Center’s new sole member is InterHealth Corp., a California nonprofit public benefit corporation. AG Downey Decision, pdf

Pursuant to Title 11, California Code of Regulations, Section 999.5, subdivision (h)(3), “A public meeting shall be held before the decision is made either at the discretion of the Attorney General or upon the request of any person within 7 days of the public notice.” Persons wishing to request a public meeting must do so by 5:00 p.m. on September 15, 2016. Such a request must be made either by emailing Wendi.Horwitz@doj.ca.gov or by telephoning Deputy Attorney General Wendi A. Horwitz at 213-897-2178. The request must include the requestor’s name and a telephone number at which the requestor can be reached during regular business hours.

Notice of Proposed Change to the Attorney General's Conditions re: the Affiliation of Hoag Memorial Hospital Presbyterian

The Attorney General’s Decision, pdf on Hoag Memorial Hospital Presbyterian's request for a reduction of the number of required ICU beds from 31 to 19 at its Newport Beach hospital issued on December 16, 2016 is now available.

The Hoag Memorial Hospital Presbyterian's Request for Amendment of Condition IV(b) Report, pdf is now available.

Public Meeting on Hoag Memorial Hospital Presbyterian’s Request For Modification of Condition IV(b)

The California Attorney General will conduct a public meeting on Thursday, November 17, 2016, beginning at 3:00 p.m., at Hoag Conference Center CC 1 - 2, located at 3900 West Coast Highway, Newport Beach, CA 92663. The purpose of the public meeting is to receive comments on Hoag Memorial Hospital Presbyterian’s request to modify Condition IV(b) of the Attorney General's Decision. The request seeks a reduction of the number of required ICU beds from 31 to 19 at its Newport Beach hospital. A copy of the Attorney General’s Decision dated February 8, 2013 and Hoag Memorial Hospital Presbyterian’s request for modification dated September 2, 2016 is posted on the Attorney General’s website at http://www.oag.ca.gov/charities/nonprofithosp. Prior to the public meeting, a copy of the Attorney General’s health care expert’s report on the request for modification will be posted on the Attorney General’s web site at http://www.oag.ca.gov/charities/nonprofithosp. A copy of all three documents is also available for public inspection at Hoag Memorial Hospital Presbyterian’s Corporate Communications Department, located at 510 Superior Avenue, Suite 290, Newport Beach, CA 92663.

Persons wishing to present their views orally at the public meeting may do so by submitting a sign-up sheet available at the public meeting, sending an email to wendi.horwitz@doj.ca.gov by November 16, 2016, or calling (213) 897-2178 by November 16, 2016. Any individual with a disability seeking reasonable accommodations to attend or participate in the meeting or to obtain materials or information on the meeting in an alternative format should contact Wendi A. Horwitz at least five days before the public meeting.

Persons may and are encouraged to present their views in writing to the Department of Justice electronically via email to wendi.horwitz@doj.ca.gov, via facsimile at (213) 897-7605, or by mailing a copy to Wendi A. Horwitz, Deputy Attorney General, 300 South Spring Street, Suite 1702, Los Angeles, CA 90013. The deadline for receipt of written comments is by noon on November 18, 2016.

Hoag Memorial Hospital Presbyterian’s Request for Modification of Condition IV(b)

Notice is hereby given that on September 2, 2016 the Attorney General's Office received a request from Hoag Memorial Hospital Presbyterian to modify Condition IV(b) of the Attorney General's Decision. The modification seeks a reduction of the number of required ICU beds from 31 to 19. Hoag’s Request to Modify Condition IV(b), pdf

OOn February 8, 2013, the Attorney General conditionally approved the proposed affiliation of Hoag Memorial Hospital Presbyterian, a 484-licensed-bed general acute care hospital in Newport Beach, California, and a 84-licensed-bed general acute care hospital in Irvine, California. The affiliation is with Covenant Health Network, Inc., a California nonprofit public benefit corporation, St. Joseph Health System, a California nonprofit public benefit corporation, Mission Hospital Regional Medical Center, a California nonprofit public benefit corporation, St. Jude Hospital, a California nonprofit public benefit corporation, St. Joseph Hospital of Orange, a California nonprofit public benefit corporation, and St. Mary Medical Center, a California nonprofit public benefit corporation. AG Hoag Decision, pdf

Pursuant to Title 11, California Code of Regulations, Section 999.5, subdivision (h)(3), “A public meeting shall be held before the decision is made either at the discretion of the Attorney General or upon the request of any person within 7 days of the public notice.” Persons wishing to request a public meeting must do so by 5:00 p.m. on September 15, 2016. Such a request must be made either by emailing Wendi.Horwitz@doj.ca.gov or by telephoning Deputy Attorney General Wendi A. Horwitz at 213-897-2178. The request must include the requestor’s name and a telephone number at which the requestor can be reached during regular business hours.

Notices for Gardens Regional Hospital and Medical Center, Inc.

The Attorney General's Decision, pdf granting conditional consent to the proposed sale of substantially all of the assets of Gardens Regional Hospital and Medical Center, Inc. was issued on November 18, 2016.

The Gardens Regional Hospital and Medical Center, Inc.'s Health Care Impact Statement, pdf is now available.

Public Meeting on the Proposed Sale of Gardens Regional Hospital and Medical Center

The California Attorney General is reviewing the proposed sale of substantially all of the assets of Gardens Regional Hospital and Medical Center, Inc., a California nonprofit public benefit corporation. Gardens Regional Hospital and Medical Center, Inc. leases and operates a 137-bed general acute care hospital in Hawaiian Gardens. The “Asset Purchase Agreement” is between Gardens Regional Hospital and Medical Center, Inc. and Strategic Global Management Inc., a California corporation. The proposed sale transaction is being reviewed as required by Corporations Code sections 5914 et seq.

The California Attorney General will conduct a public meeting concerning Gardens Regional Hospital and Medical Center on October 19, 2016, beginning at 11 a.m., at the City of Hawaiian Gardens' City Hall in the City Council Chambers located at 21815 Pioneer Blvd, Hawaiian Gardens, CA 90716. The purpose of the public meeting is to receive comments on the proposed sale and to consider the Health Care Impact Statements prepared by consultants engaged by the California Attorney General in connection with the California Attorney General's review of this proposed transaction, as required by Corporations Code section 5914 et seq. Prior to the public meeting, the Health Care Impact Statements will be available on the California Attorney General's website at http://www.oag.ca.gov/charities/nonprofithosp.

Persons wishing to present their views orally at the public meeting may do so by submitting a sign-up sheet available at the public meeting, by sending an email to Wendi.Horwitz@doj.ca.gov by October 18, 2016, or by calling Wendi Horwitz at (213) 897-2178 by October 18, 2016. Any individual with a disability seeking reasonable accommodations to attend or participate in the public meetings or to obtain materials or information on the public meeting in an alternative format should contact Wendi A. Horwitz at least five days before the public meetings.

The terms of the proposed transaction are set forth in the written notice to the Attorney General. A copy is posted on Gardens Regional Hospital and Medical Center’s website at http://www.grhmc.org or a CD of the written notice is available upon request by sending an email to Jennifer.Wayner@doj.ca.gov or by calling 213-897-2194 and provide your name and mailing address. A copy of the written notice is also available for public inspection at the facility’s Administration Office located at 21530 South Pioneer Blvd., Hawaiian Gardens, CA 90716.

Persons may and are encouraged to present their views on the proposed transaction in writing to the California Attorney General’s Office electronically via email Wendi.Horwitz@doj.ca.gov, via facsimile at (213) 897-7605, or by mailing a copy to Wendi A. Horwitz, Deputy Attorney General at 300 S. Spring St., Ste. 1702, Los Angeles, CA 90013. The deadline for receipt of written comments is by noon on October 21, 2016.

Proposed Sale

The Attorney General is reviewing the proposed sale of substantially all of the assets of Gardens Regional Hospital and Medical Center, Inc., a California nonprofit public benefit corporation. Gardens Regional Hospital and Medical Center, Inc. leases and operates a 137-bed general acute care hospital in Hawaiian Gardens. The “Asset Purchase Agreement” is between Gardens Regional Hospital and Medical Center, Inc. and Strategic Global Management Inc., a California corporation. The proposed sale transaction is being reviewed as required by Corporations Code sections 5914 et seq. The terms of the proposed transaction are set forth in the written notice to the Attorney General. A copy is posted on Gardens Regional Hospital and Medical Center's website at http://www.grhmc.org or a CD of the written notice is available upon request by sending an email to: Jennifer.Wayner@doj.ca.gov or by calling 213-897-2194 and provide your name and mailing address. A copy of the written notice is also available for public inspection at the facility’s Administration Office located at 21530 South Pioneer Blvd., Hawaiian Gardens, CA 90716.

Notice of Proposed Change In Control And Governance Of Adolescent Treatment Centers, Inc. D/B/A Thunder Road And Transfer Of Real Property

The Attorney General's Decision, pdf granting conditional consent to the proposed change in control and governance and transfer of real property was issued on September 23, 2016.

Public Meeting On The Proposed Change In Control And Governance Of Adolescent Treatment Centers, Inc. D/B/A Thunder Road And Transfer Of Real Property

The California Attorney General is reviewing the proposed change in control and governance of Adolescent Treatment Centers, Inc. doing business as Thunder Road, a California nonprofit public benefit corporation, and transfer of the real property where Thunder Road is located. Thunder Road is a 50-bed chemical dependency recovery hospital and group home for adolescents. Adolescent Treatment Centers, Inc.'s sole corporate member is Sutter East Bay Hospitals, a California nonprofit public benefit corporation, doing business as Alta Bates Summit Medical Center. The “Membership Substitution and Donation Agreement" is between Adolescent Treatment Centers, Inc., Sutter East Bay Hospitals, Bay Area Community Services, Inc., a California nonprofit public benefit corporation, and Bay Area Community Services Housing Corporation, a California nonprofit public benefit corporation. The proposed transaction is being reviewed as required by Corporations Code sections 5920 et seq.

The California Attorney General will conduct a public meeting concerning the proposed transaction on August 22, 2016, beginning at 11:00 a.m., at Alta Bates Summit Medical Center, Summit Campus, South Pavilion, 3100 Summit St., Oakland, CA 94609. The purpose of the public meeting is to receive comments on the proposed change in control and governance of Adolescent Treatment Centers, Inc.

Persons wishing to present their views orally at the public meeting may do so by submitting a sign-up sheet available at the public meeting, by sending an email to wendi.horwitz@doj.ca.gov by August 18, 2016, or by calling Wendi Horwitz at (213) 897-2178 by August 18, 2016. Any individual with a disability seeking reasonable accommodations to attend or participate in the public meeting or to obtain materials or information on the public meetings in an alternative format should contact Wendi Horwitz at least five days before the public meeting.

The terms of the proposed transaction are set forth in a written notice to the California Attorney General. A copy is posted on Adolescent Treatment Centers, Inc.'s website at www.altabatessummit.org/thunderroad or a CD of the written notice is available upon request by sending an email to wendi.horwitz@doj.ca.gov or by telephone at (213) 897-2178. A copy of the written notice of the proposed transaction is also available for public inspection at the front desk at Thunder Road, located at 390 - 40th Street Oakland, CA 94609.

Persons may and are encouraged to present their views on the proposed transaction in writing to the California Attorney General’s Office electronically via email wendi.horwitz@doj.ca.gov, via facsimile at (213) 897-7605, or by mailing a copy to Wendi A. Horwitz, Deputy Attorney General at 300 S. Spring St., Ste. 1702, Los Angeles, CA 90013. The deadline for receipt of written comments is August 24, 2016.

Notice of Proposed Change to the Attorney General's Conditions re: the Sale of Emanuel Medical Center

The Attorney General’s Decision, pdf on Emanuel Medical Center’s request to modify the charity care condition issued on December 16, 2016 is now available.

The Emanuel Medical Center's Request for Modification of Condition VII Report, pdf is now available.

Public Meeting on Emanuel Medical Center’s Request for Modification of Condition VII

The California Attorney General will conduct a public meeting on Tuesday, November 29, 2016, beginning at 11:00 a.m., at Emanuel Medical Center in Conference Room C in the East Wing, located at 825 Delbon Ave., Turlock, CA 95382. The purpose of the public meeting is to receive comments on Emanuel Medical Center’s request to modify Condition VII of the Attorney General's Decision. The request seeks a reduction of Emanuel Medical Center's obligation to provide a certain level of charity care under Condition VII based upon the impact of the implementation of the 2010 Federal Patient Protection and Affordable Care Act. A copy of the Attorney General’s Decision dated January 10, 2014 and Emanuel Medical Center’s request for modification dated June 30, 2016 is posted on the Attorney General’s website. Prior to the public meeting, a copy of the Attorney General’s health care expert’s report on the request for modification will be posted on the Attorney General's website. A copy of all three documents is also available for public inspection at the Emanuel Medical Center, Administrative Office, located at 825 Delbon Ave., Turlock, CA 95382.

Persons wishing to present their views orally at the public meeting may do so by submitting a sign-up sheet available at the public meeting, sending an email to wendi.horwitz@doj.ca.gov by November 28, 2016, or calling (213) 897-2178 by November 28, 2016. Any individual with a disability seeking reasonable accommodations to attend or participate in the meeting or to obtain materials or information on the meeting in an alternative format should contact Wendi A. Horwitz at least five days before the public meeting.

Persons may and are encouraged to present their views in writing to the Department of Justice electronically via email to wendi.horwitz@doj.ca.gov, via facsimile at (213) 897-7605, or by mailing a copy to Wendi A. Horwitz, Deputy Attorney General, 300 South Spring Street, Suite 1702, Los Angeles, CA 90013. The deadline for receipt of written comments is by noon on November 30, 2016.

Emanuel Medical Center’s Request for Modification of Condition VII

Notice is hereby given that on July 1, 2016 the Attorney General's Office received a request from Emanuel Medical Center to modify Condition VII of the Attorney General's Decision. The modification seeks a reduction of Emanuel Medical Center's obligation to provide a certain level of charity care under Condition VII. EMC Request to Modify Condition VII.pdf

On January 10, 2014, the Attorney General conditionally approved the proposed sale of Emanuel Medical Center, a 209-licensed-bed general acute care hospital, located in Turlock, California.  The buyer was Doctors Medical Center of Modesto, Inc. that owns and operates a 465-licensed-bed general acute care hospital located in Modesto. EMC AG Decision.pdf.

Pursuant to Title 11, California Code of Regulations, Section 999.5, subdivision (h)(3), “A public meeting shall be held before the decision is made either at the discretion of the Attorney General or upon the request of any person within 7 days of the public notice.” Persons wishing to request a public meeting must do so by 5:00 p.m. on July 22, 2016. Such a request must be made either by emailing Wendi.Horwitz@doj.ca.gov or by telephoning Deputy Attorney General Wendi A. Horwitz at 213-897-2178. The request must include the requestor’s name and a telephone number at which the requestor can be reached during regular business hours.

Notice of Proposed Change to the Attorney General's Conditions re: the Change in Governance of Saint Agnes Medical Center


The Attorney General’s Decision denying Saint Agnes Medical Center’s request to modify the charity care condition issued on August 26, 2016.

The Saint Agnes Medical Center’s Request for Modification of Condition VII Report, pdf is now available.

Public Meeting on Saint Agnes Medical Center’s Request for Modification of Condition VII

The California Attorney General will conduct a public meeting on Friday, July 1, 2016, beginning at 10:00 a.m., at Saint Agnes Medical Center in the Sr. Ruth Marie Nickerson Auditorium, located at 1303 East Herndon Avenue, Fresno, CA 93720. The purpose of the public meeting is to receive comments on Saint Agnes Medical Center’s request to modify Condition VII of the Attorney General's Decision. The request seeks a reduction of Saint Agnes Medical Center's obligation to provide a certain level of charity care under Condition VII based upon the impact of the implementation of the 2010 Federal Patient Protection and Affordable Care Act. A copy of the Attorney General’s Decision dated April 26, 2013 and Saint Agnes Medical Center’s request for modification dated February 22, 2016 is posted on the Attorney General’s website. Prior to the public meeting, a copy of the Attorney General’s health care expert’s report on the request for modification will be posted on the Attorney General's web site. A copy of all three documents is also available for public inspection at Saint Agnes Medical Center’s Administration Office, located at 1303 East Herndon Avenue, Fresno, CA 93720.

Persons wishing to present their views orally at the public meeting may do so by submitting a sign-up sheet available at the public meeting, sending an email to wendi.horwitz@doj.ca.gov by June 30, 2016, or calling (213) 897-2178 by June 30, 2016. Any individual with a disability seeking reasonable accommodations to attend or participate in the meeting or to obtain materials or information on the meeting in an alternative format should contact Wendi A. Horwitz at least five days before the public meeting.

Persons may and are encouraged to present their views in writing to the Department of Justice electronically via email to wendi.horwitz@doj.ca.gov via facsimile at (213) 897-7605, or by mailing a copy to Wendi A. Horwitz, Deputy Attorney General, 300 South Spring Street, Suite 1702, Los Angeles, CA 90013. The deadline for receipt of written comments is by noon on July 6, 2016.

Saint Agnes Medical Center’s Request for Modification of Condition VII

Notice is hereby given that, on February 22, 2016, the Attorney General's Office received a request from Saint Agnes Medical Center to modify Condition VII of the Attorney General's Decision. The modification seeks a reduction of Saint Agnes Medical Center's obligation to provide a certain level of charity care under Condition VII. SAMC Request to Modify Condition VII, pdf

On April 26, 2013, the Attorney General conditionally approved the proposed change of governance of Saint Agnes Medical Center, a 436 licensed bed, acute-care hospital located in Fresno, California. Trinity Health Corporation, an Indiana nonprofit corporation, is the sole corporate member of Saint Agnes Medical Center. Trinity Health Corporation and Catholic Health East, a Pennsylvania nonprofit corporation, entered into a Consolidation Agreement whereby both would have a new sole corporate member, CHE Trinity, Inc., an Indiana nonprofit corporation. SAMC AG Decision, pdf

Pursuant to Title 11, California Code of Regulations, Section 999.5, subdivision (h)(3), “A public meeting shall be held before the decision is made either at the discretion of the Attorney General or upon the request of any person within 7 days of the public notice.” Persons wishing to request a public meeting must do so by 5:00 p.m. on April 6, 2016. Such a request must be made either by emailing Wendi.Horwitz@doj.ca.gov or by telephoning Deputy Attorney General Wendi A. Horwitz at 213-897-2178. The request must include the requestor’s name and a telephone number at which the requestor can be reached during regular business hours.


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